Terms of Service – JobWinner Ventures Limited

Last Updated: September 11th, 2025

Introduction

Welcome to JobWinner, accessible at www.jobwinner.ai and through any related applications, subdomains, or white-label portals (the “Platform”). These Terms of Service (the “Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and JobWinner.ai (“JobWinner,” “we,” “our,” or “us”).

By accessing or using the Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms, our Privacy Policy, Cookie Policy, and any additional guidelines, policies, or agreements that may apply.

If you do not agree to these Terms, you must immediately discontinue use of the Services.

1. Definitions

For the purposes of these Terms:

1.1 “Services” means all digital tools, functionalities, applications, APIs, and resources offered by JobWinner, including but not limited to CV tailoring, cover letter drafting, interview preparation, job-match analysis, job-tracking dashboards, integrations with third-party systems, and white-label solutions for institutions.

1.2 “Platform” means the JobWinner website, mobile apps (if any), white-label portals, or any subdomains operated or licensed by JobWinner.

1.3 “User” means any individual or entity accessing or using the Services, including but not limited to job seekers, employers, educational institutions, universities, bootcamps, coaches, or enterprises.

1.4 “Account” means a personal or organizational profile registered to access Services.

1.5 “White-Label Solution” means a version of the Platform delivered to a third-party organisation under a licensing or reseller agreement, allowing use of JobWinner’s technology under custom branding, with optional domains, logos, colour schemes, and administrative dashboards.

1.6 “Content” means all text, data, images, videos, resumes, cover letters, AI-generated outputs, job postings, and any other information made available through the Services, whether originating from JobWinner, Users, or third parties.

1.7 “Agreement” means these Terms, together with the Privacy Policy, any applicable white-label licensing agreement, and other referenced policies.

2. Eligibility

2.1 Age Requirement. You must be at least 16 years old to create an Account or use the Services. Users under the age of 18 may only use the Services with consent and supervision of a parent or guardian.

2.2 Capacity. By using the Services, you represent that you have the legal capacity to enter into binding agreements. If you are accessing the Services on behalf of an organisation, you warrant that you are authorised to accept these Terms on its behalf.

2.3 Geographic Restrictions. The Services are intended for global use. However, some jurisdictions may impose restrictions on use of AI technologies, career platforms, or data processing. JobWinner reserves the right to restrict access in territories where use would contravene applicable law.

2.4 Institutional Users. Universities, bootcamps, employers, or other entities purchasing a White-Label Solution or group subscription must ensure that all end-users within their organisation comply with these Terms.

3. User Accounts

3.1 Account Creation. To access certain Services, you may be required to register an Account by providing full name, email, password, and other necessary details. Information must be accurate, complete, and kept up to date.

3.2 Account Security. You are responsible for maintaining confidentiality of your login credentials. Any activities performed under your Account shall be deemed your responsibility. JobWinner shall not be liable for unauthorised use resulting from your failure to secure your Account.

3.3 Multiple Accounts. Users may not create multiple Accounts for fraudulent purposes, to exploit free trials, or to bypass subscription limits. JobWinner reserves the right to consolidate, suspend, or terminate duplicate Accounts.

3.4 Verification. JobWinner may request identity verification or institutional verification for certain Services (for example, for White-Label administrators). Failure to provide accurate information may result in suspension.

3.5 Suspension or Termination. JobWinner reserves the right to suspend or permanently terminate an Account in cases of:

• Violation of these Terms or applicable law. 
• Fraudulent activity, such as misuse of promotions or chargeback abuse. 
• Threats to platform security or intellectual property. 
• Misrepresentation of affiliation with an institution or company. 

4. Scope of Services

4.1 Individual Services. For job seekers and individual users, JobWinner provides:

• CV and résumé tailoring based on job descriptions. 
• Cover letter drafting using AI tools. 
• Interview preparation simulations, including STAR method guidance. 
• Job match analysis, including strengths, weaknesses, and recommendations. 
• A job application tracker and dashboard. 

4.2 Institutional Services. For educational and corporate clients, JobWinner provides:

• White-label portals with branding, domains, and administrative dashboards. 
• Usage analytics and reporting for career services teams. 
• Group licensing, role-based access, and sub-admin management. 
• Single Sign-On (SSO) and authentication integrations (where agreed). 

4.3 Service Changes. JobWinner may add, remove, or modify features without prior notice. Some features may remain in beta testing and may contain errors.

4.4 Service Availability. While we strive for uptime, JobWinner does not guarantee uninterrupted access. Scheduled or emergency maintenance may occur without prior notice.

5. Acceptable Use and Prohibited Conduct

5.1 Permitted Use. You may use the Services solely for lawful purposes related to professional development, career advancement, or institutional support.

5.2 Prohibited Conduct. You agree not to:
a. Use the Services for any illegal, fraudulent, or unauthorised purpose.
b. Submit false, misleading, or plagiarised résumés or documents.
c. Exploit AI tools to generate unlawful, discriminatory, or defamatory content.
d. Circumvent subscription limits, licensing terms, or usage restrictions.
e. Access the Services through automated systems such as bots or scrapers.
f. Interfere with the security, availability, or performance of the Services.
g. Reproduce, duplicate, resell, or distribute Services without express written authorisation.
h. Misrepresent your identity or affiliation with any organisation.

5.3 Consequences of Misuse. Violation of this section may result in suspension, termination, reporting to relevant authorities, or pursuit of legal remedies.

6. Payments, Subscriptions, and Billing

6.1 Subscription Plans. Access to premium features requires a valid paid subscription. Subscription models may include weekly, monthly, quarterly, annual, or lifetime plans.

6.2 Pricing. All fees are listed in Euro (EUR) unless otherwise stated. JobWinner reserves the right to adjust prices at any time. Price changes will not affect an ongoing subscription until its next renewal.

6.3 Billing and Payment Processing. Payments are processed through third-party providers such as Stripe. By subscribing, you authorise JobWinner (or its provider) to charge your selected payment method.

6.4 Renewals. Subscriptions renew automatically at the end of each billing cycle unless cancelled before the renewal date.

6.5 Free Trials and Promotions. Free trials or promotional offers may be subject to additional conditions. Abuse of promotional codes may result in termination.

6.6 Refunds. Refunds are provided only where required by law or explicitly stated in our refund policy. Lifetime or discounted plans may be non-refundable.

6.7 Chargebacks. Users agree to contact JobWinner to resolve disputes before initiating chargebacks. Fraudulent or abusive chargebacks may result in termination and legal action.

6.8 Institutional Billing. White-Label clients may be invoiced separately under specific terms outlined in their licensing agreement. Late payments may incur interest and suspension of Services.

7. Intellectual Property

7.1 Ownership. The Platform, Services, and all associated intellectual property—including software, algorithms, trademarks, trade names, domain names, UI/UX design, and branding—are the exclusive property of JobWinner and/or its licensors.

7.2 Limited Licence. Users are granted a personal, non-transferable, revocable licence to access the Services. No ownership rights are transferred.

7.3 Restrictions. Users may not:

• Copy or reproduce Services or Content, except as expressly permitted. 
• Modify or create derivative works. 
• Use JobWinner branding without prior written consent. 
• Reverse engineer, decompile, or attempt to extract source code. 

7.4 Feedback. Users who provide feedback or suggestions grant JobWinner a perpetual, royalty-free licence to use such ideas for improvement or commercialisation.

8. User-Generated Content

8.1 Responsibility. Users are solely responsible for the accuracy, legality, and appropriateness of all materials they upload or generate on the Platform, including CVs, résumés, cover letters, interview answers, reviews, comments, or any other submissions (“User Content”).

8.2 Licence to JobWinner. By submitting User Content, you grant JobWinner a worldwide, non-exclusive, royalty-free, sublicensable, and transferable licence to use, reproduce, modify, adapt, display, and distribute such content as necessary to provide the Services and improve functionality.

8.3 Prohibited Content. User Content must not:
a. Contain unlawful, defamatory, discriminatory, or misleading material.
b. Infringe upon third-party intellectual property rights.
c. Include confidential data of third parties without consent.
d. Be generated with malicious intent, such as fraudulent résumés.

8.4 Removal of Content. JobWinner reserves the right to remove or restrict User Content that violates these Terms, applicable law, or internal policies.

9. Data Protection and Privacy

9.1 Compliance. JobWinner complies with the General Data Protection Regulation (EU) 2016/679 (GDPR) and other applicable data protection laws.

9.2 Data Collection. We collect and process personal data including account credentials, uploaded résumés, job descriptions, analytics, and metadata. For White-Label clients, additional data relating to usage statistics may be collected for reporting purposes.

9.3 User Rights. Users have the right to access, rectify, erase, restrict processing, and export their personal data. Requests can be submitted to support@jobwinner.ai.

9.4 International Transfers. Data may be transferred outside the European Economic Area with appropriate safeguards, such as Standard Contractual Clauses.

9.5 Data Retention. JobWinner retains data only as long as necessary for providing Services or as legally required.

9.6 Third-Party Processors. Certain processing activities are outsourced to providers (e.g., payment processors, hosting providers). These entities are contractually bound to comply with applicable regulations.

9.7 Privacy Policy. For detailed information, Users should refer to our Privacy Policy, which forms part of this Agreement.

10. Disclaimers and Limitation of Liability

10.1 “As Is” Basis. Services are provided on an “as is” and “as available” basis, without warranties of merchantability, fitness for a particular purpose, or non-infringement.

10.2 AI-Generated Content Disclaimer. The Services include AI-powered tools for résumé tailoring, cover letter writing, and interview preparation. Users acknowledge that such content is generated automatically, may contain errors, and should be reviewed before use. JobWinner does not guarantee employment outcomes.

10.3 Third-Party Links. The Platform may include links to third-party websites. JobWinner is not responsible for their availability, accuracy, or practices.

10.4 Limitation of Liability. To the maximum extent permitted by law, JobWinner shall not be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to: loss of data, reputational harm, lost opportunities, or business interruption.

10.5 Cap on Liability. JobWinner’s total aggregate liability arising out of these Terms shall not exceed the total fees paid by the User in the six (6) months preceding the claim.

11. Indemnification

Users agree to indemnify, defend, and hold harmless JobWinner, its affiliates, officers, directors, employees, and licensors from any claims, damages, liabilities, costs, or expenses (including legal fees) arising from:
a. Breach of these Terms.
b. Misuse of the Services.
c. Violation of applicable law.
d. Infringement of third-party rights through User Content.

12. Suspension and Termination

12.1 Suspension. JobWinner may suspend access to an Account or Service without liability if:

• Security or integrity of the Platform is at risk. 
• Non-payment occurs beyond the grace period. 
• Misuse or breach of these Terms is detected. 

12.2 Termination by User. Users may close their Account at any time via account settings or by contacting support.

12.3 Termination by JobWinner. We may terminate Accounts permanently for repeated violations, fraudulent activity, or legal obligations.

12.4 Survival. Upon termination, provisions relating to intellectual property, disclaimers, limitation of liability, indemnification, and governing law shall survive.

13. Governing Law and Jurisdiction

13.1 Applicable Law. These Terms are governed by and construed in accordance with the laws of Ireland, without regard to conflict of law principles.

13.2 Jurisdiction. The courts of Ireland shall have exclusive jurisdiction over disputes arising from or relating to these Terms.

14. Dispute Resolution

14.1 Informal Resolution. Users agree to first attempt resolution of disputes informally by contacting support@jobwinner.ai.

14.2 Mediation or Arbitration. If a resolution is not reached, disputes may, where legally permissible, be submitted to binding arbitration in Dublin, Ireland, under the rules of the Irish Arbitration Association.

14.3 Class Actions. Users waive participation in class or collective actions to the maximum extent permitted by law.

15. Force Majeure

JobWinner shall not be liable for failure to perform obligations under these Terms where such failure results from events beyond its reasonable control, including but not limited to natural disasters, strikes, labour disputes, cyberattacks, government restrictions, war, or power failures.

16. Modifications to the Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on the Platform, with changes effective upon publication unless otherwise stated. Continued use of the Services after such updates constitutes acceptance.

17. Refund Policy

19.1 General Principle.
JobWinner aims to provide a fair and transparent refund process. You may be eligible for a refund if:
a. You request it within seven (7) calendar days of your initial purchase; or
b. You have not used the platform at all (meaning you have not logged in or accessed any paid features), regardless of when the request is made.

19.2 Conditions of Eligibility.
a. Refunds will only be granted for the first purchase of a subscription or plan. Renewals are covered by the 7-day rule only.
b. If you have significantly used the platform (e.g., generated CVs, cover letters, interview simulations, or accessed dashboards), you may not qualify for a refund after the 7-day window.
c. “No use” means zero login activity and no interaction with paid features. JobWinner reserves the right to verify this.

19.3 Subscription Plans.
a. Weekly, Monthly, Quarterly, and Annual Plans. Refunds are available if requested within 7 days of purchase or if the account has not been used at all. After that, payments are non-refundable, and you will retain access until the end of the billing cycle.
b. Lifetime Plans. Lifetime subscriptions are non-refundable once used. If you purchase a lifetime plan and do not use the platform at all, you may request a full refund at any time.

19.4 Institutional and White-Label Access.
a. If your access is sponsored by an Institutional Partner (e.g., university, bootcamp, or employer), refunds for fees paid directly to them are subject to their own refund policy.
b. JobWinner is not responsible for refunding amounts collected by Institutional Partners.
c. If you pay JobWinner directly for White-Label access, the 7-day or unused-account refund conditions apply.

19.5 Promotions and Discounts.
Purchases made using promotions, coupons, or discounts are subject to the same 7-day or unused-account refund conditions.

19.6 Refund Requests.
a. All refund requests must be submitted in writing to support@jobwinner.ai with proof of payment and the email linked to your Account.
b. Approved refunds will be returned to the original payment method within 14 business days.

19.7 Chargebacks.
Users agree to resolve billing concerns with JobWinner before initiating a chargeback. Unjustified chargebacks may result in Account suspension or termination.

19.8 Consumer Rights.
Nothing in this section limits your statutory rights. If local consumer protection laws grant you additional rights, those rights shall prevail.

18. White-Label Solution

18.1 Nature of the White-Label Service.

In some cases, you may access JobWinner through a version of the Platform branded with the name, logo, and domain of an educational institution, university, bootcamp, employer, coaching company, or other organisation (the “Institutional Partner”). This is known as the “White-Label Solution.” While the platform may appear under the Institutional Partner’s brand, the underlying technology, features, and services are operated and provided by JobWinner.ai.

18.2 Applicability of Terms.

These Terms of Service, together with our Privacy Policy and any other referenced policies, apply in full to your use of the White-Label Solution. By using a white-label portal, you acknowledge that:
a. Your contractual relationship for use of the technology is with JobWinner.ai, not solely with the Institutional Partner.
b. The Institutional Partner may act as an administrator or facilitator but does not replace JobWinner as the provider of the Services.
c. In case of conflict between information provided by an Institutional Partner and these Terms, the provisions of these Terms shall prevail.

18.3 Role of JobWinner vs. Institutional Partner.

a. JobWinner’s Role. JobWinner is responsible for providing the digital platform, AI tools, technical infrastructure, and data protection measures.
b. Institutional Partner’s Role. The Institutional Partner may provide you with access credentials, manage accounts, or offer complementary guidance (e.g., career coaching, training). However, they do not control how the technology functions and are not responsible for the operation of AI tools.
c. No Employment or Educational Guarantee. Access to a White-Label Solution does not guarantee employment, admission, certification, or any outcome promised by the Institutional Partner.

18.4 User Accounts and Responsibilities.

a. You will typically create an Account within the White-Label Solution using an email address linked to the Institutional Partner. This Account remains subject to these Terms.
b. You are responsible for the accuracy of the information you provide and for complying with the Acceptable Use provisions (see Section 5).
c. If your access is sponsored by an Institutional Partner, they may have administrative rights over your account (e.g., ability to view usage statistics).

18.5 Data and Privacy.

a. JobWinner as Provider. JobWinner acts as the primary provider of Services and, for GDPR purposes, generally functions as the data processor. The Institutional Partner may act as the data controller for certain categories of data.
b. Visibility of Data. Your Institutional Partner may have access to anonymised usage statistics (e.g., number of logins, activity levels) and, in some cases, identifiable information if contractually agreed.
c. Data Protection. Regardless of branding, your personal data is handled according to JobWinner’s Privacy Policy and in compliance with GDPR.

18.6 Payments and Access.

a. In some cases, your access to the White-Label Solution is sponsored or prepaid by the Institutional Partner. In other cases, you may be required to pay fees directly.

b. All billing and refund policies set out in Section 6 apply equally to White-Label access, unless explicitly stated otherwise in your agreement with the Institutional Partner.

18.7 Support and Contact.

a. For technical issues, you may first contact your Institutional Partner’s administrator. However, ultimate responsibility for the platform rests with JobWinner, and you may always contact us directly at support@jobwinner.ai.
b. JobWinner provides technical support for platform functionality. The Institutional Partner may provide additional guidance or career services, but these are separate from JobWinner’s obligations.

18.8 Termination of Access.

If your access to the White-Label Solution is granted through an Institutional Partner, it may end when your relationship with that institution ends (e.g., upon graduation, employment termination, or end of membership).

JobWinner also reserves the right to suspend or terminate your access for breaches of these Terms, irrespective of your Institutional Partner’s involvement. Upon termination, your rights to use the platform end, but you may request export of your personal data as described in Section 9

18.9 Clarification of Liability.

 a. JobWinner is responsible for the functionality, availability, and compliance of the White-Label Solution.

b. The Institutional Partner is responsible only for their own representations, coaching, or additional services provided outside the platform.

c. To the maximum extent permitted by law, JobWinner shall not be liable for promises, guarantees, or commitments made by the Institutional Partner that go beyond the scope of these Terms.

19. Contact Information

For questions or concerns regarding these Terms:

• Email: support@jobwinner.ai 
• Address: Unit 4 First Floor, 84 Strand Street, Skerries, Co. Dublin, K34 VW93, Ireland

 

These Terms of Service were last updated on October 30, 2024. By using JobWinner, you acknowledge that you have read, understood, and agree to be bound by these Terms.