Introduction

JobWinner (“we,” “our,” or “us”) is committed to protecting the privacy of our users.
This Privacy Policy explains how we collect, use, share, and protect personal information when you access our website (www.jobwinner.ai) or mobile applications.

If you access JobWinner through an organization, a separate privacy policy applies.

By using our services, you acknowledge and agree to the terms of this Privacy Policy.

 

Scope of this Privacy Policy

This Policy applies to all users who:

● Access JobWinner directly via www.jobwinner.ai or any subdomain operated by us.
● Interact with us through customer support, email communications, or marketing activities.
● Receive personalized recommendations, job-related tools, or course offers from JobWinner.

This Policy should be read in conjunction with our Terms of Service.

 

1. Information We Collect

We collect and process the following categories of personal data. The data may be collected directly from you or automatically when you interact with our platform.

a) Account & Identity Information

● Name, surname, email address, password.
● Profile details provided during account setup, such as career goals, preferred industries, or job-search preferences.

b) Content You Provide

● CVs, cover letters, job descriptions, interview practice answers, and any other documents or information you upload.
● Feedback, support requests, survey responses, or communication with our team.

c) Interaction & Usage Data

● Records of how you use the platform: logins, session times, features accessed (e.g., CV tailoring, interview preparation), frequency of use, and progress tracking.
● User journey logs (e.g., how you navigate within the app, what tools you use most often, and interaction outcomes).
● These data are visible to JobWinner administrators.

d) Technical & Device Data

● IP address, browser type, operating system, device identifiers, location data (if enabled), and cookies.
● Error logs, performance data, and connection timestamps to help us maintain service quality.

e) Marketing & Communications Data

● Your preferences for receiving emails, notifications, or personalized offers.
● Records of which offers or campaigns you interact with.

 

2. How We Use Your Information

a) Service Delivery & Functionality

● To create and manage your account.
● To provide you with our job-search and career tools (CV tailoring, cover letter generation, interview preparation, job-match analysis, etc.).
● To personalise your user experience.
● To ensure the proper functioning, stability, and security of the platform.

b) Customer Support

● To respond to your inquiries, requests, and technical issues.
● To provide troubleshooting, feedback handling, and resolution of problems.

c) Platform Analytics & Improvements

● To monitor usage patterns, identify popular features, and optimise user experience.
● To conduct internal research that helps us improve service efficiency and develop new tools.

d) Legal Compliance & Security

● To comply with laws, regulations, and legal processes.
● To prevent fraud, misuse, or unauthorised access.

 

3. Marketing & Personalized Offers

By accepting this Privacy Policy, you acknowledge and agree that:

● JobWinner may use your data (such as your career goals, uploaded CVs, job applications, and app interaction patterns) to create and send you personalised offers of courses, programs, and related services.
● These offers may include, but are not limited to, online courses, professional training programs, workshops, certifications, and career development opportunities.
● Offers may be delivered via email, in-app notifications, or other communication channels.
● You may unsubscribe from these communications at any time by following the instructions provided in the emails or by updating your preferences in your account settings.
● Opting out will not affect your ability to use the platform.

 

4. Data Roles

JobWinner is the Data Controller for all processing carried out through the platform.

There are no joint controllers or institutional data-sharing scenarios covered under this Privacy Policy.
Users accessing JobWinner through an organization are governed by a separate privacy policy.

 

5. Legal Basis for Processing

We rely on the following legal bases when processing your personal data:

● Consent (Art. 6(1)(a) GDPR) – When you agree to receive marketing communications, personalised offers, or voluntarily upload data.
● Contractual necessity (Art. 6(1)(b) GDPR) – To provide the services you request.
● Legitimate interests (Art. 6(1)(f) GDPR) – To maintain platform security, prevent abuse, improve services, and conduct analytics.
● Legal obligations (Art. 6(1)(c) GDPR) – To comply with applicable laws.

For users in California, we comply with the CCPA. JobWinner does not sell personal data.

 

6. Data Retention

We retain personal data only for as long as necessary for the purposes outlined in this Privacy Policy, including:

● Providing services to you during your active subscription or account use.
● Fulfilling legal and contractual obligations.
● Resolving disputes and enforcing agreements.

When data is no longer needed, it will be securely deleted or anonymised.

If you request deletion of your account, your personal information will be erased within a reasonable period, unless legal obligations require further retention.

 

7. Third-Party Service Providers

We work with trusted third-party companies and individuals (“Service Providers”) to facilitate, support, and improve our services. These Service Providers perform functions such as analytics, authentication, hosting, payment processing, communications, and AI-based outputs.

Service Providers may have access to your personal data only to perform these tasks on our behalf. They are contractually obligated not to use or disclose your data for any other purpose and must comply with applicable data protection laws.

Our current Service Providers include:

● Google – For analytics (Google Analytics, Google Tag Manager), authentication (Google Sign-In), and behavioural tracking.
● Stripe – For secure subscription billing and payment processing.
● Firebase – For authentication, database management, hosting, and code infrastructure (provided by Google).
● Brevo (formerly Sendinblue) – For email hosting and sending communications.
● Hotjar – For user behaviour analytics and product improvement.
● Cookiebot (by Usercentrics) – For cookie consent management.
● OpenAI – For generating personalised outputs (e.g., CVs, cover letters) based on user-provided information.
● Facebook (Meta) – For authentication through social login functionality.

We ensure that all Service Providers handle your data responsibly and in accordance with privacy regulations such as GDPR and CCPA. For more details on how these providers process your data, please consult their individual privacy policies using the links provided above.

 

8. Data Security

We take the protection of your personal data seriously. Measures include:

● Encryption of data in transit and at rest.
● Role-based access controls to restrict who can view your data.
● Monitoring systems to detect unauthorised access or unusual activity.
● Regular audits and updates to security practices.

 

9. International Data Transfers

The platform is hosted within the European Union. If it occurs that data is transferred outside the EU, appropriate safeguards are applied, such as:

● Adequacy decisions by the European Commission
● Standard Contractual Clauses (SCCs)
● Additional technical and organizational measures

These ensure your data remains protected regardless of location.

 

10. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

● Right of Access: To obtain confirmation and a copy of your personal data.
● Right of Rectification: To correct inaccurate or incomplete data.
● Right of Erasure (“Right to be Forgotten”): To request deletion of your personal data, subject to legal exceptions.
● Right to Restrict Processing: To limit how your data is used in certain situations.
● Right to Data Portability: To receive your data in a structured, machine-readable format.
● Right to Object: To object to certain processing, including marketing.
● Right to Withdraw Consent: To withdraw consent at any time, without affecting the lawfulness of prior processing.

To exercise these rights, contact us at: support@jobwinner.ai.

 

11. Cookies & Tracking Technologies

We use cookies and similar technologies for purposes such as:

● Authentication and maintaining your session.
● Analytics to understand how users interact with the platform.
● Improving website performance and security.
● Delivering relevant course recommendations and offers.

You can manage your cookie preferences via your browser settings. Disabling cookies may affect the functionality of certain features.

 

12. Children’s Privacy

Our services are not intended for individuals under the age of 16. If we discover that we have collected personal data from a child under 16, we will delete it promptly.

 

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technical developments.

● Material changes will be communicated to users via email or platform notifications.
● The “Effective Date” at the top of this document will always indicate when the Policy was last updated.

 

14. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, you may contact us at:

JobWinner
Email: support@jobwinner.ai
Website: www.jobwinner.ai